Privacy Policy

Last updated: 2026-05-07

Outlier Labs Inc. d/b/a Linq Up, a Delaware corporation · Effective Date: May 7, 2026

This Privacy Policy explains how Outlier Labs Inc. d/b/a Linq Up ("Outlier Labs," "Linq Up," "Linq," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you use Linq Up, including our mobile application, App Clip, website, SMS coordination experience, calendar coordination tools, and related services (the "Service").

This Policy is written for Hosts, Recipients, app users, website visitors, and people who interact with Linq Up by SMS, App Clip, website, app, email, push notification, or other channels.

1. Our Privacy Commitments

We use Recipient phone numbers and SMS consent only to coordinate the specific Plan for which consent was provided, unless the Recipient separately opts in to something else.
We do not sell Recipient phone numbers, SMS opt-in data, contact lists, calendar data, message content, or invite details.
We do not share mobile opt-in information with third parties or affiliates for marketing or promotional purposes.
We do not use contacts, private messages, calendar event details, or SMS content to train general-purpose AI models without your explicit consent.
We honor SMS opt-outs. Reply STOP to stop SMS about a Plan. Reply HELP for help.
Calendar connection is optional unless a specific feature clearly says it is required.

2. Information We Collect

The information we collect depends on how you use the Service.

Account and profile information

Examples: name, email address, phone number, profile photo, login credentials, account preferences.

Source: you, sign-in providers, app settings.

Contact and invite information

Examples: selected contact name, phone number, photo, relationship label, invitation link, host and recipient identifiers, invite status.

Source: Host device permissions, Host input, Recipient responses.

Recipient App Clip and web information

Examples: phone number entered by a Recipient, selected response such as Looks good or New time, preferred times, preferred activities, consent checkbox state, timestamp, IP address, user agent.

Source: Recipient App Clip, website, or app.

Calendar information

Examples: free/busy availability, calendar provider, event time blocks, calendar IDs, time zone, availability windows, and limited event metadata if needed to provide a feature.

Source: connected calendar providers, with permission.

Location and place information

Examples: approximate location, precise location if permission is granted, proposed venues, place names, place IDs, distance, city or region.

Source: device permissions, user input, maps/place providers.

Communications information

Examples: SMS content, in-app messages, push tokens, emails, message status, delivery receipts, opt-out and HELP replies, support messages.

Source: you, Recipients, messaging providers.

Device, usage, and log information

Examples: IP address, device type, operating system, app version, browser, referral source, pages viewed, buttons tapped, crash logs, security logs.

Source: your device, browser, app, analytics systems.

Compliance records

Examples: consent disclosure shown, consent text accepted, host attestation, recipient opt-in, opt-out status, suppression list records, audit logs.

Source: Service interactions and compliance systems.

3. Contacts and Social Graph

If a Host grants contacts permission, we may access the Host's contacts to help the Host select a person to invite, display contact photos or names, prevent duplicates, and improve relationship coordination features. We do not use the Host's contacts to market to those contacts. We do not automatically text a Host's contacts. The Host chooses the Recipient and sends the initial invitation through the Host's share sheet or selected channel.

A contact may become a Recipient only if the Host shares an Invitation with that person and the person opens the App Clip, website, or app. Linq Up will not begin SMS Coordination with a Recipient unless the Recipient provides a phone number and consents to SMS for the specific Plan.

4. SMS Consent, Opt-Outs, and Compliance Records

When a Recipient enters a phone number and consents to SMS, we record information needed to prove consent and manage opt-outs, including the phone number, invite ID, Plan details, consent disclosure shown, action taken, timestamp, IP address, user agent, SMS status, and opt-out status. These records help us comply with communications laws, carrier requirements, and audit requests.

SMS from Linq Up is limited to the specific Plan unless you separately consent to a broader message program. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.

We do not share or sell mobile phone numbers, SMS opt-in data, or any consent records with third parties or affiliates for marketing or promotional purposes. SMS message frequency: typically 2-6 messages per planning thread. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

If you reply STOP, we place the phone number on a suppression list and stop SMS messages to that number except for a permitted opt-out confirmation or legally required messages. We retain suppression list information so we do not message you again by mistake.

5. How We Use Information

Provide the Service, including account creation, invite creation, App Clip rendering, SMS Coordination, in-app coordination, calendar availability matching, reminders, and support.
Let Hosts create Invitations and let Recipients review, accept, decline, or suggest changes to a Plan.
Send SMS, push, email, and in-app messages about a specific Plan, including scheduling options, updates, confirmations, reminders, opt-out confirmations, and HELP responses.
Personalize and improve the Service, such as suggesting convenient times, activities, places, and contact reminders.
Prevent abuse, fraud, harassment, spam, unauthorized access, security incidents, and violations of our Terms.
Maintain consent, opt-out, audit, security, and legal records.
Comply with laws, carrier requirements, app store rules, legal process, and enforceable government requests.
Develop aggregated or de-identified analytics that do not reasonably identify you.

6. Calendar Data

If you connect a calendar, Linq Up uses calendar data to find availability, propose time slots, avoid conflicts, coordinate changes, and create or update calendar events if you authorize that feature. We aim to use the minimum calendar data necessary for scheduling. We do not sell calendar data. We do not use calendar data for third-party advertising. You can disconnect a calendar through app settings or the applicable calendar provider.

7. Location and Places

If you grant location permission or provide a location, Linq Up may use it to suggest nearby places, calculate travel or proximity estimates, and make Plans easier to coordinate. You can disable location permission through device settings. Some features may not work without location information.

8. AI and Automated Processing

Linq Up uses automated systems and AI-assisted workflows to draft messages, summarize preferences, suggest times and places, detect abuse, and coordinate Plans. We may process your messages, preferences, availability, and Plan details for these purposes. We do not use private contacts, calendar event details, SMS content, or invite details to train general-purpose AI models without explicit consent. We may use aggregated, de-identified, or safety-filtered data to improve reliability, abuse prevention, and product quality.

9. How We Disclose Information

We disclose personal information only as described below:

Other users involved in a Plan: we disclose information needed to coordinate the Plan, such as names, responses, selected time, proposed place, and relevant preferences. We do not show more calendar detail than needed to coordinate unless a user chooses to share it.
Service providers: we disclose information to vendors that help us operate the Service, including cloud hosting, messaging, telecommunications, analytics, crash reporting, customer support, maps, and calendar providers. Service providers may use personal information only to provide services to us or comply with law.
Calendar and platform providers: if you connect Apple, Google, Outlook, or another provider, we exchange the information needed to authenticate and provide the calendar feature.
Legal and safety: we may disclose information to comply with law, legal process, security obligations, carrier investigations, or to protect rights, safety, and security.
Business transfers: we may disclose or transfer information in connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, subject to appropriate safeguards.
With your direction or consent: we may disclose information when you ask us to or consent to the disclosure.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not share mobile numbers, SMS opt-in data, or SMS consent status with third parties or affiliates for marketing or promotional purposes.

10. Cookies, SDKs, and Analytics

We may use cookies, SDKs, local storage, and similar technologies to keep you signed in, remember settings, measure performance, prevent fraud, improve reliability, and understand how the Service is used. We do not use these technologies to sell Recipient data or share SMS opt-in information for advertising. You may be able to limit certain tracking through browser, device, or app settings.

11. Retention

We retain personal information for as long as reasonably necessary to provide the Service, comply with law, resolve disputes, enforce agreements, prevent abuse, maintain security, and maintain suppression records. Retention periods vary by data type:

Account data is retained while the account is active and for a reasonable period after deletion requests, unless longer retention is required or permitted by law.
Invitation and Plan data is retained for the period needed to coordinate the Plan, support users, improve reliability, and handle disputes or safety issues.
SMS consent, opt-out, delivery, and audit records may be retained for at least four years or longer if needed to establish, exercise, or defend legal claims or satisfy provider, carrier, or legal obligations.
Suppression list records may be retained indefinitely, or as long as needed, to ensure we do not message a number that opted out.
De-identified or aggregated data may be retained without time limit if it cannot reasonably identify a person.

12. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, logging, vendor review, and abuse monitoring. No system is perfectly secure. You are responsible for protecting your account credentials and devices.

13. International Transfers

Outlier Labs is a Delaware corporation and primarily operates in the United States. Personal information may be processed in the United States, Canada, or other jurisdictions where we or our service providers operate. Privacy laws in those jurisdictions may differ from the laws where you live. We use safeguards designed to protect information transferred across borders.

14. Your Choices

SMS: reply STOP to opt out of SMS. Reply HELP for help.
Calendar: disconnect calendar access through the app or the calendar provider.
Contacts: revoke contacts permission through device settings. Some contact-based features may stop working.
Location: revoke location permission through device settings.
Push notifications: turn off push notifications through device settings.
Marketing emails: use unsubscribe links or account settings. Recipients of Invitations do not receive marketing SMS unless they separately opt in.
Account deletion: request deletion through the app or by contacting admin@outlierlabs.io.

15. Privacy Rights

Depending on where you live, you may have rights to request access to, deletion of, correction of, portability of, or restrictions on certain personal information. You may also have rights to withdraw consent, object to certain processing, opt out of sale or sharing, and appeal a decision. We will not discriminate against you for exercising privacy rights.

15.1 California Residents

California residents may have rights under the CCPA, including the right to know, delete, correct, opt out of sale or sharing, limit certain use of sensitive personal information, and be free from discrimination. We do not sell personal information or share personal information for cross-context behavioral advertising. We honor legally recognized opt-out preference signals where required.

15.2 Canadian Users

Canadian users may have rights under PIPEDA and substantially similar provincial privacy laws, including rights to access and correct personal information and withdraw consent, subject to legal limits. You may contact Outlier Labs at admin@outlierlabs.io. You may also contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator if you have unresolved concerns.

16. Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact admin@outlierlabs.io and we will take appropriate steps.

17. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service, by email, or by another reasonable method. The updated Policy will be effective when posted or as stated in the notice.

18. Contact

For privacy, legal, and administrative questions or notices, contact admin@outlierlabs.io. This contact is for Outlier Labs Inc. d/b/a Linq Up, a Delaware corporation.

For SMS HELP keyword and customer support, email support@linqup.ai.